Shipping Policy

Thank you for shopping with The Porta. We appreciate your support and are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 2–7 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Because many of our items are made to order, processing times may vary slightly during high-demand periods, launches, or holidays.

Shipping Times

Estimated shipping times begin after your order has been processed.

United States

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days

International

• Estimated Delivery: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

Tracking Orders

Once your order ships, you will receive a tracking number by email to monitor your package.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. The Porta is not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

We are not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. If you experience an issue with delivery, please contact the carrier directly using your tracking information.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with your order number and photos of the issue so we can assist you promptly.

International Duties & Taxes

International customers are responsible for any customs fees, duties, or taxes required by their country.

Questions?

For any shipping-related questions, please contact us through The Porta